When news breaks, it needs to be covered right away. Viewers and readers expect to get immediate updates, so reporters must break the news with a sense of urgency. This means quickly interrupting non-news programming to broadcast the breaking story and ensuring that viewers receive accurate, up-to-date information.
This is especially difficult when a story involves an unpopular or unwelcome subject, such as a terrorist attack, natural disaster or major accident. The ramifications of this type of news are far-reaching and impact everyone from victims’ families to political leaders.
In addition, breaking bad news can be emotionally and mentally exhausting for the messenger. The way in which bad news is broken can make all the difference in how it’s received and interpreted by the recipient. The best messengers do their homework before delivering bad news, empathizing with the recipient and exploring their individual psychology. They do this to prepare for the conversation and ensure they are communicating with compassion and clarity.
It’s also important for messengers to be very clear when delivering difficult news. Vague or confusing information can be distressing for people, leading to confusion and anxiety. Providing a person with the essentials helps them better understand the news and feel more in control during a stressful time. It’s also important to avoid speculating about the event or its outcome. For example, it’s dangerous to mention the names of those who have been injured or killed in an attack unless they’re confirmed and loved ones have been notified.
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